Overview

Be someone who already makes a difference, we will give you the freedom and responsibility to continue doing so. You will be part of a fast-growing, pioneering working environment as we expand our capability to meet the increasing demand from our clients. You will conduct qualitative and quantitative research to understand users. You’ll use this research to develop a roadmap of optimisation ideas

Responsibilities

• Use a mix of qualitative and quantitative research to uncover behavioural insights. Including, website audits, web analytics, user journey analysis, heuristic reviews, user testing etc.
• Articulate any insights discovered as part of your research and develop hypotheses.
• Produce wireframes, information architecture diagrams, user stories, and personas to help articulate your insights and ideas.
• Report and communicate the impact of your recommendations and tests to client stakeholders of all levels.
• Show initiative and think outside the box. As a team we’re all driving towards the same goal, to help our clients succeed, don’t let a job title restrict your creativity.
• Seamlessly convey ideas, define requirements, and challenge assumptions to advocate for users while respecting other points of view
• Provide guidance to the Designers to ensure all deliverables are produced
• Serve as UX strategist by leading overall design effort to align with business objectives and stakeholder expectations
• influencing stakeholders, especially those not familiar with the design discipline - knowing when to listen, when to contribute and when to evangelize
• be an expert in research, interaction design and UX design
• be an active listener and experienced interviewer who enjoys using great questions to help participants drive the conversation
• authoring presentations and conveying research findings, recommendations, and designs to stakeholders
• create rapid prototypes to validate design and process concepts with stakeholders and users
• clear understanding of “good” vs “bad” design, and why

Qualifications

• Have experience of conducting successful user research.
• Can develop wireframes and user flows that effectively communicate designs and user interactions using tools such as Miro, Sketch, Invision, & Adobe Creative Suite.
• Can research and develop user personas.
• Knowledge of web analytics tools such as Google Analytics, Hotjar and UserTesting.
• Have a keen eye for digital and UX design.
• Confident communicator
• Be able to coordinate, plan and lead working sessions as well as workshops/demos/meetings with key leadership and executive stakeholders.
• Have 2+ years’ experience working within a UX, Research (or similar) position.

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